Terms & Conditions

01 — Welcome to Velora Watches

Velora Watches operates an online store offering watches for men and women.

Our website provides customers with access to product information, collections, shopping features, customer support, checkout, order-related services, and other ecommerce functionality.

These Terms & Conditions apply to your use of our website and your purchases through our online store.

02 — Acceptance of These Terms

By accessing, browsing, or using the Velora Watches website, or by placing an order through our store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or place an order.

03 — Permitted Use

You may use the Velora Watches website for lawful purposes, including:

• Browsing products
• Reviewing product information
• Exploring collections
• Placing orders
• Contacting customer support
• Using features made available through our store

You must not use our website for unlawful, fraudulent, deceptive, abusive, or unauthorized purposes.

You must not attempt to interfere with the operation, security, or functionality of our website or gain unauthorized access to our systems, accounts, or data.

04 — Customer Information

When placing an order or using certain store features, you may be required to provide information such as your name, email address, phone number, billing information, shipping information, and other information necessary to process your request.

You are responsible for providing information that is accurate, complete, and current.

Velora Watches is not responsible for delays or fulfillment issues resulting from inaccurate or incomplete information provided by the customer, subject to applicable law.

05 — Products and Product Information

We make reasonable efforts to present product information accurately, including product names, descriptions, images, prices, specifications, and other available details.

Product information may be updated or changed from time to time due to inventory changes, product updates, corrections, or changes to our store.

Although we aim to maintain accurate information, occasional typographical, technical, display, pricing, or other errors may occur.

06 — Product Images and Display

We make reasonable efforts to display product images and visual information as accurately as possible.

However, colors and certain visual details may appear differently depending on your device, monitor, browser, screen settings, lighting, or other display conditions.

A difference in screen display does not necessarily mean that the physical product differs from the product information provided on the website.

07 — Prices and Checkout

Product prices and applicable shipping charges are displayed through our online store and checkout process.

The final amount payable for an order is presented during checkout before you submit the order and complete payment.

Customers should carefully review the products, quantities, shipping method, applicable charges, and final order total before completing checkout.

If an obvious pricing, product, technical, or typographical error is identified, Velora Watches may correct the error and take appropriate action regarding an affected order, subject to applicable law.

08 — Placing an Order

When you submit an order through our checkout, you are requesting to purchase the selected products at the applicable price and under the applicable store policies.

Submitting an order does not prevent Velora Watches from reviewing the order for product availability, payment authorization, fulfillment requirements, fraud prevention, or other legitimate operational purposes.

09 — Order Acceptance

Orders are subject to successful payment processing, product availability, and fulfillment requirements.

Velora Watches may decline, cancel, or limit an order where reasonably necessary, including circumstances involving:

• Product unavailability
• An obvious pricing or product-information error
• Payment authorization failure
• Suspected fraudulent or unauthorized activity
• Incorrect or incomplete order information
• Technical or fulfillment problems
• Circumstances preventing proper fulfillment

If an order is cancelled after payment has been successfully processed, any applicable refund will be handled according to our Refund Policy and applicable payment-processing procedures.

10 — Product Availability

Product availability may change without notice.

Although we make reasonable efforts to maintain accurate inventory information, a product may become unavailable before or after an order is submitted.

If an ordered product becomes unavailable and the order cannot be fulfilled, Velora Watches may cancel the affected order and provide any applicable refund in accordance with our applicable policies.

11 — Order Cancellation

Customers may request cancellation within 24 hours of placing an order, subject to the order's processing status.

To request a cancellation, contact Velora Watches Customer Support as soon as possible and provide your order number.

Once an order has progressed through processing or shipment, cancellation may no longer be available.

Submitting a cancellation request does not guarantee that an order can be cancelled.

If cancellation is no longer available, the applicable Return & Refund Policy may apply after delivery.

12 — Returns and Refunds

Returns, return eligibility, return conditions, return procedures, inspections, refunds, damaged products, incorrect items, and other return-related matters are governed by the Velora Watches Refund Policy.

Approved refunds are generally issued through the applicable payment gateway to the original payment method where possible.

Velora Watches does not charge a restocking fee.

Customers should review the current Refund Policy before requesting a return or refund.

13 — Exchanges

Velora Watches does not offer direct exchanges.

If you would like a different product, you may return the original eligible item according to our Refund Policy and place a new order separately for the product you want.

14 — Shipping and Delivery

Velora Watches currently ships orders within the United States.

15 — Shipping Address Accuracy

Customers are responsible for providing accurate shipping and delivery information when placing an order.

If incorrect delivery information is identified, Velora Watches may allow up to 2 days to correct or confirm the information, where operationally possible, before shipment.

Once an order has shipped, changes to the delivery information may no longer be possible.

16 — Payments

Payments are processed through the payment options available at checkout.

Prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Payment transactions may require authorization or verification by the applicable payment processor, card issuer, bank, or financial provider.

An order may not be successfully completed if the required payment cannot be authorized or processed.

17 — Privacy

Your use of the Velora Watches website and our handling of personal information are also governed by our separate Privacy Policy .

Our Privacy Policy explains information collection and use, orders, payment-related information, cookies and similar technologies, customer support, third-party services, security, retention, privacy choices, and other applicable privacy matters.

18 — Intellectual Property

Unless otherwise stated, content available through the Velora Watches website may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit protected website content without appropriate authorization, except where permitted by applicable law.

19 — Third-Party Services

Our store may use third-party services and technologies to support ecommerce operations, payment processing, shipping, website functionality, security, analytics, tracking, customer support, or other store functions.

Third-party providers may have their own terms, privacy policies, and requirements.

Where applicable, your interaction with a third-party service may also be subject to the terms and policies of that provider.

20 — Prohibited Uses

You must not use the Velora Watches website to:

• Conduct unlawful or fraudulent activity
• Provide false or misleading information
• Attempt unauthorized access to our systems or data
• Introduce malicious software or harmful code
• Interfere with website functionality or security
• Abuse or disrupt store services
• Copy or misuse protected website content
• Circumvent security or access controls
• Engage in activity that may harm Velora Watches, its customers, service providers, or website

We reserve the right to take appropriate action when prohibited activity is identified, subject to applicable law.

21 — Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, website availability may occasionally be affected by:

• Maintenance
• Technical problems
• Hosting or infrastructure issues
• Security events
• Service-provider interruptions
• Internet or network problems
• Other circumstances outside our reasonable control

We do not guarantee that our website will always be available, uninterrupted, or completely free from errors.

22 — Accuracy of Website Information

We make reasonable efforts to maintain accurate information throughout our store.

However, website information may occasionally contain typographical, technical, pricing, inventory, display, or other errors.

Velora Watches may correct, update, or modify website information when necessary.

23 — Disclaimer

Website content and product information are provided for general ecommerce and informational purposes.

To the extent permitted by applicable law, Velora Watches does not guarantee that every website feature, page, description, image, or other content will always be uninterrupted, completely accurate, or free from errors.

24 — Limitation of Liability

To the maximum extent permitted by applicable law, Velora Watches will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of our website or services where such limitation is legally permitted.

Nothing in these Terms & Conditions limits any liability, consumer right, or legal protection that cannot legally be limited or excluded.

25 — Changes to These Terms

Velora Watches may update these Terms & Conditions from time to time to reflect changes in our store, services, technology, business operations, or applicable legal requirements.

When changes are made, the revised version will be published on this page and the Last Updated date will be updated.

Customers are encouraged to review these Terms periodically.

26 — Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally permitted.

The remaining provisions will continue to apply to the extent permitted by applicable law.

27 — Customer Support

If you have questions regarding these Terms & Conditions, products, orders, shipping, returns, refunds, payments, or another store-related matter, you may contact Velora Watches Customer Support.

28 — Social Media

Velora Watches maintains official social-media channels through which customers may find brand updates, product-related content, and other store information.

Customers should use official Velora Watches channels when contacting us through social media.

29 — Business Information

30 — Quick Terms Summary

For convenience, the key terms and store information are summarized below.