Shipping Policy
At Velora Watches, we want to make the shipping process clear and easy to understand before you place an order. This Shipping Policy explains our current shipping destination, available shipping methods, order processing times, estimated delivery times, shipping charges, tracking, delivery issues, and circumstances that may affect delivery.
Last Updated: September 11, 2026
1. Shipping Destination
United States
Velora Watches currently ships orders within the United States.
Our current shipping methods, charges, processing times, and delivery estimates stated in this policy apply to orders being delivered within the United States.
Future Shipping Destinations
Our shipping coverage may change in the future as Velora Watches expands its shipping services.
If we begin shipping to additional countries or regions, we may update this Shipping Policy to reflect the new destinations, available shipping methods, applicable charges, and delivery estimates.
If your location is outside the United States, please contact us before placing an order to confirm whether shipping is currently available.
Customer Support Email: support@velorawatches.com
2. Available Shipping Methods
Velora Watches currently offers two shipping options:
Standard Shipping
| Shipping Detail | Information |
|---|---|
| Shipping Cost | $5 |
| Order Processing / Handling | 1–2 business days |
| Estimated Transit Time | 3–5 business days |
| Estimated Total Delivery Time | 4–7 business days |
Standard Shipping is our regular shipping option and is available for eligible orders within the United States.
Express Shipping
| Shipping Detail | Information |
|---|---|
| Shipping Cost | $10 |
| Estimated Delivery Time | 1–3 business days |
Express Shipping is intended for customers who prefer a faster delivery option.
The Express Shipping estimate may vary depending on the destination, carrier operations, weekends, public holidays, weather conditions, high order volumes, and other circumstances that may affect transportation or delivery.
The applicable shipping option and charge will be shown during checkout when available.
3. Order Processing and Handling Time
After an order is successfully placed, Velora Watches generally requires 1–2 business days to process and prepare the order before it is shipped.
Order Processing May Include
- Confirming the order
- Reviewing the order information
- Preparing the purchased product
- Completing necessary handling procedures
- Preparing the shipment
- Arranging the package for carrier collection
- Providing tracking information when available
Processing time is separate from carrier transit time.
Standard Shipping Calculation:
1–2 business days processing + 3–5 business days transit =
approximately 4–7 business days total.
4. Daily Order Cutoff Time
Order Cutoff: 5:00 PM UTC+0
Our current daily order cutoff time is 5:00 PM UTC+0.
Orders placed before the applicable cutoff may begin processing according to our normal 1–2 business-day processing timeframe.
Orders placed after the cutoff may be treated as being received on the next applicable processing day.
The cutoff time is used for processing purposes and does not represent a guaranteed shipping or delivery date.
5. Estimated Delivery Times
Delivery estimates depend on the selected shipping method.
Standard Shipping
Estimated Total: 4–7 business days
This consists of:
- 1–2 business days for processing and handling
- 3–5 business days for carrier transit
Express Shipping
Estimated Delivery: 1–3 business days
Express delivery may be affected by carrier operations, weekends, public holidays, weather, transportation conditions, high order volumes, and other circumstances outside our direct control.
All delivery timeframes are estimates and are not guaranteed delivery dates.
6. Shipping Charges
The current shipping charges are:
| Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | $5 | 4–7 business days |
| Express Shipping | $10 | 1–3 business days |
Shipping charges applicable to your order will be shown during checkout.
Customers should review the selected shipping method, shipping charge, order total, and other order information before completing the purchase.
7. Shipping Carriers
Velora Watches may use FedEx and DHL for order delivery.
Carrier Selection May Depend On
- Shipping method
- Destination
- Order requirements
- Carrier availability
- Operational conditions
Once an order has been shipped, applicable tracking information may be provided so customers can monitor the shipment.
8. Order Tracking
When tracking information is available, Velora Watches may provide tracking details after the order has been shipped.
Customers can use our Track Your Order feature to check available shipment information.
Tracking information may take some time to become active after the shipment has been processed or after the carrier receives and scans the package.
If tracking does not immediately show movement, this does not necessarily mean that the shipment has stopped.
Please allow reasonable time for the carrier's tracking system to update.
9. Shipping Delays
Although we work to provide clear delivery estimates, shipments may sometimes be delayed because of circumstances outside the direct control of Velora Watches.
Possible Causes of Delay
- Carrier delays
- Weather conditions
- Public holidays
- Transportation disruptions
- High order volumes
- High shipping volumes
- Carrier processing delays
- Incorrect or incomplete delivery information
- Regional delivery disruptions
- Operational issues
- Other circumstances affecting the delivery network
For this reason, all delivery timeframes stated in this policy are estimates rather than guaranteed delivery dates.
10. Public Holidays and Weekends
Shipping and processing timeframes are expressed in business days where specified.
Weekends and applicable public holidays may affect order processing and carrier transit schedules.
As a result, an order may require additional calendar days even when the stated business-day estimate remains unchanged.
Customers should consider weekends and public holidays when estimating the actual calendar date of delivery.
11. High Order Volumes and Business Delays
During periods of high order volume, promotions, special events, seasonal demand, or other periods of increased business activity, order processing or carrier transit may take longer than the standard estimate.
Velora Watches will make reasonable efforts to process orders and provide shipment information as efficiently as possible.
However, temporary delays may occur when order volumes or carrier volumes are significantly higher than normal.
12. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please Carefully Check
- Full name
- Street address
- Apartment, suite, or unit number, when applicable
- City
- State
- ZIP code
- Other required delivery information
An incorrect, incomplete, or outdated address may cause delivery delays, failed delivery, return-to-sender situations, or other delivery problems.
13. Incorrect Delivery Information
Address Review Period
If you discover that incorrect delivery information was provided after placing your order, please contact Velora Watches as soon as possible.
Customer Support Email: support@velorawatches.com
We will review the request and determine whether the shipping information can still be updated.
Where an address or delivery-information correction is requested, Velora Watches may allow up to 2 days for the customer to provide or confirm the correct information before the order proceeds to shipment, where operationally possible.
Once an order has been shipped or handed over to the carrier, we may no longer be able to change the delivery address.
Customers are responsible for providing accurate delivery information at checkout.
14. Delivery Attempts
Delivery is performed by the applicable shipping carrier.
The carrier may make delivery attempts according to its own operational procedures.
If delivery cannot be completed because of an incorrect address, unavailable recipient, access issue, carrier-related issue, or another delivery circumstance, the shipment may be subject to additional carrier procedures.
Customers should use the tracking information provided for the latest available delivery status.
If you experience a delivery problem, contact Velora Watches customer support so we can review the available information and assist where possible.
15. Delayed or Stalled Shipments
If your tracking information has not recently changed, there may be a delay between carrier scans or updates.
Tracking information can sometimes remain unchanged while a shipment is moving through the carrier network.
If your shipment appears unusually delayed or you have concerns about its status, please contact us.
Please Provide
- Order number
- Email address associated with the order
- Tracking number, if available
- Relevant delivery information
This information helps us locate the order and provide more efficient assistance.
16. Lost, Missing, or Undelivered Shipments
If you believe your shipment has not been delivered or cannot be located, please contact Velora Watches as soon as possible.
We may review the available order and tracking information and, where appropriate, coordinate with the applicable shipping carrier.
Carrier investigations or delivery reviews may take additional time depending on the circumstances and information available.
Customers should retain any relevant tracking information and delivery notifications while the matter is being reviewed.
17. Damaged Packages or Products
If your package or product arrives damaged, please contact Velora Watches customer support as soon as reasonably possible.
Please Provide
- Order number
- Email address associated with the order
- Description of the damage
- Relevant delivery information
- Photographs of the package or product, if requested or available
We will review the reported issue and provide instructions regarding the next steps.
Please do not discard the damaged packaging or product before contacting us if it may be relevant to reviewing the delivery issue.
18. Incorrect or Wrong Product Delivered
If you receive a product that does not match your order, please contact Velora Watches customer support.
Please Provide
- Order number
- Email address associated with the order
- Description of the issue
- Information about the product received
- Photographs, if requested or available
We will review the order and delivery information and provide the appropriate instructions.
For return, replacement, or refund eligibility, please also review our Refund Policy.
19. Order Cancellation
Cancellation Window: 24 Hours
Customers may request cancellation of an order within 24 hours of placing the order.
Cancellation requests should be sent to:
support@velorawatches.comPlease Include
- Order number
- Email address associated with the order
- Request to cancel the order
We will review the cancellation request based on the current status of the order.
Once an order has been processed, shipped, or handed over to a shipping carrier, cancellation may no longer be possible.
If cancellation is no longer possible, the customer may need to follow the applicable return or refund procedure described in our Refund Policy.
20. Shipping and Returns
Shipping and returns are separate processes.
If you need to return a product or request a refund, please review our Refund Policy for the applicable eligibility requirements and procedures.
For return or refund questions, contact:
support@velorawatches.comShipping charges and return-related costs may be handled according to the applicable terms stated in our Refund Policy.
21. Shipping and Payments
Shipping charges are displayed during checkout according to the shipping method selected and available for the order.
Before Completing Your Purchase, Review
- Products in your order
- Shipping method
- Shipping charge
- Order total
- Delivery information
- Other applicable checkout information
For payment-related questions, please contact our customer support team.
22. Delivery Estimates Are Not Guaranteed
All delivery timeframes stated in this Shipping Policy are estimates.
Velora Watches does not guarantee that every shipment will arrive within the estimated timeframe because delivery depends partly on third-party shipping carriers and circumstances outside our direct control.
Factors such as weather, public holidays, carrier delays, high order volumes, transportation disruptions, incorrect delivery information, and other unexpected events may affect the actual delivery date.
Customers should use the tracking information provided for the most current shipment status.
23. Carrier-Related Delays
After an order has been handed over to the applicable shipping carrier, transportation and delivery are performed through the carrier's network.
Carrier Delays May Occur Because Of
- Weather
- Public holidays
- Transportation conditions
- Operational issues
- High shipment volume
- Regional disruptions
- Carrier processing delays
- Other unexpected circumstances
Velora Watches will provide reasonable customer support using the order and tracking information available to us.
24. Changes to Shipping Services
Velora Watches may change its shipping services from time to time.
Changes May Include
- Shipping destinations
- Available shipping methods
- Shipping carriers
- Shipping charges
- Processing times
- Estimated delivery times
If our shipping services change, we may update this Shipping Policy and revise the Last Updated date.
Any new shipping destination or service will be subject to the applicable information displayed on the website or during checkout.
25. Shipping Support
Our customer support team is available to help with shipping-related questions.
We Can Assist With
- Shipping method questions
- Shipping cost questions
- Processing-time questions
- Tracking questions
- Delivery-status questions
- Address-related shipping questions
- Delivery problems
- General shipping concerns
Customer Support
support@velorawatches.com
Monday–Friday: 8:00 AM–5:00 PM
Monday–Friday: 8:00 AM–5:00 PM
Available 24 Hours
We aim to respond to customer inquiries within 1–2 business days during business hours.
For order-related inquiries, please include your order number and the email address associated with your order whenever possible.
Please do not send unnecessary payment-card information, passwords, security codes, or other sensitive information.
26. Contact Velora Watches
If you have questions about shipping, delivery, tracking, processing times, address information, cancellations, or your order, please contact us.
Velora Watches
5973 Avenida Encinas
Carlsbad, CA 92008
USA
support@velorawatches.com
Monday–Friday: 8:00 AM–5:00 PM
Available 24 Hours
Monday–Friday: 8:00 AM–5:00 PM
We aim to respond to customer inquiries within 1–2 business days during business hours.
27. Quick Shipping Summary
For convenience, the current shipping information for Velora Watches is:
| Shipping Area | United States |
| Standard Shipping | $5 |
| Standard Processing | 1–2 business days |
| Standard Transit | 3–5 business days |
| Standard Estimated Total | 4–7 business days |
| Express Shipping | $10 |
| Express Estimated Delivery | 1–3 business days |
| Order Cutoff | 5:00 PM UTC+0 |
| Shipping Carriers | FedEx and DHL |
| Order Cancellation | Within 24 hours of placing the order, subject to order status |
| Address Correction | Contact support as soon as possible; where operationally possible, up to 2 days may be allowed to provide or confirm corrected information before shipment |
| Tracking | Available after shipment when tracking information is provided |
| Customer Support Email | support@velorawatches.com |
| Business Hours | Monday–Friday: 8:00 AM–5:00 PM |
| Customer Chat | Available 24 Hours |
| Live Chat | Monday–Friday: 8:00 AM–5:00 PM |
| Support Response Time | 1–2 business days during business hours |