Velora Watches · Store Policy
Return & Refund Policy
At Velora Watches, we want our return and refund process to be clear and easy to understand. This policy explains our return window, eligibility requirements, return process, shipping responsibilities, inspections, refunds, damaged products, incorrect items, and exchanges.
Last Updated: September 11, 2026
00 Quick Return Summary
Please review this policy before requesting a return or refund. Customers should contact Velora Watches before sending any product back so that the request can be reviewed and the correct return instructions can be provided.
01 Return Window
30-Day Return Window
Velora Watches accepts eligible return requests made within 30 days of the delivery date.
To qualify for a return, the return request must be submitted within this 30-day period.
Returns requested after the applicable 30-day return window may not be accepted.
We recommend contacting us as soon as possible if you believe you need to return an item.
Customer Support Email: support@velorawatches.com
02 Return Eligibility
To be eligible for a return, the item should generally:
- Be purchased directly from Velora Watches
- Be within the 30-day return window
- Be in appropriate returnable condition
- Not show unreasonable signs of use, damage, or alteration
- Include the relevant product and order information
- Be returned according to the instructions provided by Velora Watches
Certain products or circumstances may not qualify for return.
All returns are subject to review and inspection after they are received.
03 Requesting a Return
Step 1 — Contact Velora Watches
Before sending an item back, contact our customer support team at:
support@velorawatches.com
Please provide:
- Order number
- Email address associated with the order
- Product name
- Reason for the return
- Relevant details about the condition of the product
For damaged or incorrect products, please also provide photographs or other information when requested.
Step 2 — Return Instructions
After reviewing your request, Velora Watches may provide return instructions where the return is eligible.
Please do not send a product to an address that has not been provided or confirmed by Velora Watches for your return. This helps us identify and properly process your returned item.
04 Return Shipping
Return shipping responsibility may depend on the reason for the return.
4.1 Return Due to Customer Preference or Customer Error
If the return is requested because of a customer-related reason, such as ordering incorrectly, changing your mind, or another reason that is not caused by Velora Watches, the customer may be responsible for the applicable return shipping cost.
Customers should contact us before sending the item back so we can provide the appropriate instructions.
4.2 Return Due to Velora Watches Error
If the return is required because Velora Watches sent an incorrect product, or because the product arrived damaged or has another issue attributable to Velora Watches, please contact us before returning the item.
We will review the circumstances and provide appropriate return instructions.
Return shipping arrangements for an eligible Velora Watches error will be handled according to the instructions provided by our support team.
05 Return Inspection
Inspection of Returned Items
Once a returned item is received, Velora Watches may inspect the item to determine whether it meets the applicable return requirements.
The inspection may consider:
- Product condition
- Signs of use
- Damage
- Alteration
- Missing components
- Missing accessories
- Product identity
- Order information
- Whether the item matches the approved return request
A return is not considered fully accepted until the returned item has been received and reviewed.
If an item does not meet the applicable return requirements, the return may be rejected.
06 How the Return Process Works
The general return process is:
Customers should contact Velora Watches before sending a return. Once the item is received, it will be reviewed according to this policy.
If the return is approved, the refund process will begin according to the applicable refund procedure.
07 Return Approval
Return Must Be Accepted Before Refund Processing
Receiving a returned package does not automatically mean that the return has been approved.
Velora Watches will review the returned item after receipt.
If the item satisfies the applicable return requirements, the return will be accepted and the refund process will proceed.
If the item does not meet the requirements, the return may not be accepted.
Customers may be contacted if additional information is required during the review.
08 Refund Method
Refund Through the Applicable Payment Gateway
Approved refunds will be processed through the applicable payment gateway or payment method used for the original purchase, where technically and operationally possible.
Velora Watches does not normally issue refunds through an unrelated payment method.
The availability and timing of the refund may also depend on the payment provider or gateway processing the transaction.
09 Refund Processing Time
Up to 14 Days
After a return has been properly received, inspected, and approved, Velora Watches will process the applicable refund within 14 days.
The 14-day period relates to our refund processing after the return has been accepted.
After Velora Watches submits the refund, the payment provider or financial institution may require additional time to make the funds available to the customer.
The actual time for the refund to appear in the customer’s account may therefore vary depending on the payment provider or financial institution.
10 Restocking Fees
Restocking Fee: $0
Velora Watches charges no restocking fee on approved returns.
Restocking Fee: $0
No separate restocking charge will be deducted from an approved refund.
Other applicable costs, such as return shipping where the customer is responsible under this policy, are separate from a restocking fee.
11 Damaged Products
Products Arriving Damaged
If your product arrives damaged, please contact Velora Watches as soon as reasonably possible.
Please provide:
- Order number
- Email address associated with the order
- Description of the damage
- Photographs of the product
- Photographs of the packaging, when relevant
- Any relevant delivery information
Please keep the product and packaging until we have reviewed the issue and provided further instructions.
We will review the reported damage and determine the appropriate next steps.
If the issue is confirmed as a qualifying product or delivery problem attributable to Velora Watches, we will provide return or resolution instructions as applicable.
12 Incorrect or Wrong Item
Product Does Not Match the Order
If you receive an item that is different from the product you ordered, contact Velora Watches before returning it.
Please provide:
- Order number
- Email address associated with the order
- Product ordered
- Product received
- Description of the issue
- Photographs, if requested
We will review the order and delivery information.
If Velora Watches sent an incorrect item, we will provide appropriate instructions for resolving the issue.
13 Items Not Accepted for Return
Certain items or return situations may not qualify for a refund.
A return may be rejected where the item:
- Is outside the 30-day return window
- Was not purchased directly from Velora Watches
- Has been excessively used
- Has been intentionally damaged
- Has been altered or modified
- Is missing relevant components or accessories
- Cannot reasonably be identified as the item associated with the order
- Does not satisfy the applicable return requirements
- Is returned without following the return instructions provided by Velora Watches
The final eligibility of a returned item will be determined after review and inspection.
14 Exchanges
Direct Exchanges Are Not Available
Velora Watches does not offer direct product exchanges.
If you would like a different product, the applicable process is to request a return for the original eligible item and, where approved, receive the applicable refund.
A new purchase may then be placed separately for the desired product.
Any new purchase will be subject to the price, availability, shipping options, and other terms applicable at the time of the new order.
15 Return Shipping and Refunds
Return shipping and refunds are separate parts of the return process.
Where the customer is responsible for return shipping under this policy, the applicable return shipping cost may be the customer’s responsibility.
Where a qualifying issue is attributable to Velora Watches, return arrangements will be handled according to the instructions provided by our support team.
The refund amount will be determined after the return has been properly received, inspected, and approved.
16 Order Cancellation
Cancellation Within 24 Hours
Customers may request cancellation within 24 hours of placing an order.
Cancellation requests should be sent to:
support@velorawatches.com
Please include:
- Order number
- Email address associated with the order
- Cancellation request
We will review the request based on the current status of the order.
Once an order has been processed, shipped, or handed over to a shipping carrier, cancellation may no longer be possible.
If cancellation is no longer possible, the customer may need to follow the applicable return procedure described in this policy.
17 Refunds for Approved Returns
Once a return has been:
- Received by Velora Watches
- Inspected
- Confirmed as eligible
- Approved for return
The applicable refund will be processed through the applicable payment gateway or original payment method where possible.
Refund Processing Time: Up to 14 days after return approval. The payment provider may require additional processing time after Velora Watches initiates the refund.
18 Refund Not Received
If you have been notified that your refund has been processed but the funds have not yet appeared, please allow additional time for your payment provider or financial institution to complete its processing.
If you continue to have concerns about a refund, contact:
support@velorawatches.com
Please provide:
- Order number
- Email address associated with the order
- Return information
- Refund information, if available
We will review the available information and assist where possible.
19 Return Questions
If you are unsure whether your product qualifies for return, contact Velora Watches before sending the item back.
Our support team can assist with:
- Return eligibility
- Return requests
- Return instructions
- Damaged products
- Incorrect products
- Return shipping questions
- Refund status
- Refund processing
- General return questions
Customer Support Email: support@velorawatches.com
20 Customer Support
Return and Refund Assistance
Response Time: We aim to respond to customer inquiries within 1–2 business days during business hours.
For return or refund requests, please include your order number and the email address associated with your order whenever possible.
Please do not send unnecessary payment-card information, passwords, security codes, or other sensitive information.
21 Changes to This Return and Refund Policy
Velora Watches may update this Return and Refund Policy from time to time to reflect changes in our return procedures, refund processes, business practices, payment services, or applicable requirements.
When changes are made, we may update the Last Updated date at the beginning of this policy.
Customers are encouraged to review the current Return and Refund Policy before requesting a return.
22 Contact Velora Watches
If you have questions about returns, refunds, damaged products, incorrect items, cancellation, or return eligibility, please contact us.
Velora Watches
Business Address:
Carlsbad, CA 92008
USA
Customer Support Email: support@velorawatches.com
Business Hours: Monday–Friday, 8:00 AM–5:00 PM
Customer Chat: Available 24 Hours
Live Chat: Monday–Friday, 8:00 AM–5:00 PM
Response Time: We aim to respond to customer inquiries within 1–2 business days during business hours.
23 Quick Return and Refund Summary
Velora Watches aims to provide a clear and straightforward return and refund process. Customers should contact us before sending any product back so that we can review the request and provide the appropriate return instructions.
24 Related Store Policies
For more information about your purchase and use of the Velora Watches website, please review our other store policies.