Privacy Policy

01 About Velora Watches

Business Information

Business Address:

Customer Support Email: support@velorawatches.com

We aim to respond to customer inquiries within 1–2 business days during our regular business hours.

02 Information We Collect

When you visit our website, browse products, place an order, contact us, or otherwise interact with Velora Watches, we may collect information that is reasonably necessary to operate our store and provide our services.

2.1 Personal Information

Depending on how you interact with our store, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information
• Products purchased
• Account information, if you create an account
• Information submitted through contact forms
• Information provided when contacting customer support

We only request information that is reasonably necessary for the relevant business purpose.

2.2 Order Information

When you place an order, information may include:

• Customer name
• Email address
• Shipping address
• Billing information
• Telephone number, when provided
• Products purchased
• Order number
• Order date
• Order status
• Shipping and delivery information
• Return or refund information
• Customer-service communications relating to the order

This information helps us process purchases, communicate with customers, arrange delivery, provide order updates, and assist with order-related questions.

03 Payment Information

Payments made through our online store may be processed by third-party payment providers.

Velora Watches does not need to receive or store your complete payment-card information when the payment processor handles the transaction directly.

Depending on the payment method used, payment providers may collect and process information necessary to authorize and complete a transaction.

We may receive limited payment-related information such as:

• Payment status
• Transaction confirmation
• Payment method type
• Transaction reference
• Information necessary to identify or resolve a payment issue

04 How We Use Your Information

Velora Watches may use collected information for legitimate business purposes, including:

4.1 Order Processing

We may use information to:

• Process and confirm orders
• Prepare products for shipment
• Arrange delivery
• Provide order confirmations
• Send shipping and delivery updates
• Manage returns and refunds

4.2 Customer Support

We may use information to:

• Respond to customer questions
• Provide product information
• Assist with orders
• Respond to shipping questions
• Handle return and refund requests
• Address payment-related issues
• Resolve general store questions
• Provide after-sales support

4.3 Website Operations

We may use information to:

• Operate and maintain our website
• Improve website functionality
• Provide requested services
• Maintain website security
• Detect technical problems
• Prevent fraudulent or unauthorized activity

4.4 Business Administration

We may use information to:

• Maintain transaction records
• Manage customer relationships
• Resolve disputes
• Meet applicable legal or regulatory obligations
• Protect our business and customers

05 Customer Support Information

If you contact Velora Watches through our contact form, email, live chat, or another available support channel, we may retain the information you provide so that we can respond to your request and maintain an appropriate customer-service record.

For order-related questions, we may ask you to provide:

• Order number
• Email address associated with the order
• Relevant information about your request

Our support team assists with:

• Product questions
• Order questions
• Shipping questions
• Delivery issues
• Returns
• Refunds
• Payment questions
• General store questions

Please do not send unnecessary sensitive information when contacting customer support.

06 Information We Collect Automatically

When you visit our website, certain technical information may be collected automatically by Shopify, our website technology, service providers, analytics tools, or similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interactions
• Approximate location derived from technical information
• Referring website
• Date and time of visits
• Technical information relating to website performance

This information may help us operate the website, understand website usage, maintain security, identify technical problems, improve performance, and provide a better shopping experience.

07 Cookies and Similar Technologies

7.1 What Are Cookies?

Cookies are small data files that may be stored on your computer, mobile phone, tablet, or other device when you visit a website.

Velora Watches uses Shopify to operate its online store. Shopify states that cookies may be used on merchant storefronts to support essential store functions such as shopping-cart functionality, checkout-related functionality, localization, security, consent preferences, and other website functions.

7.2 Why We Use Cookies

Cookies and similar technologies may be used to:

• Keep the website functioning properly
• Maintain shopping-cart functionality
• Support checkout functionality
• Remember certain preferences
• Remember currency or localization preferences
• Store privacy or cookie-consent preferences where applicable
• Help protect the website against certain security issues
• Understand website usage
• Improve website performance
• Provide requested website functionality
• Support analytics or other services that may be enabled on the store

7.3 Shopify Essential Store Cookies

Because Velora Watches uses Shopify, Shopify may place certain cookies on visitors’ devices as part of operating a merchant storefront.

Depending on the Shopify configuration and features being used, Shopify’s current merchant-storefront cookie documentation identifies cookies including:

• _shopify_essential — supports essential store functionality, including session and checkout-related information and anti-tampering data.
• _shopify_test — checks whether the visitor’s browser supports cookies.
• _tracking_consent — may store a visitor’s tracking or privacy preference where applicable.
• cart — supports shopping-cart functionality.
• cart_currency — helps maintain the currency associated with the shopping cart.
• discount_code — may retain a discount code received through a store visit for use during checkout.
• localization — helps localize the cart according to the applicable country or region.

These cookies may have different durations depending on their purpose. Shopify’s published merchant storefront cookie information currently lists durations ranging from the browsing session to approximately one year or, for the cart cookie, approximately two weeks.

7.4 Essential and Functional Cookies

Some cookies are necessary for the website or shopping experience to function correctly.

These may support:

• Shopping-cart functionality
• Checkout functionality
• Session management
• Security
• Localization
• Privacy or consent preferences
• Other essential store functions

Blocking or disabling essential cookies may prevent certain portions of the website, shopping cart, or checkout from functioning correctly.

7.5 Analytics and Performance Technologies

Depending on the services and applications enabled on the Velora Watches store, analytics or performance technologies may be used to understand how visitors interact with the website.

These technologies may help us understand:

• Which pages visitors use
• How visitors navigate the store
• Website performance
• Technical issues
• General website usage

We do not claim that every possible Shopify or third-party analytics service is active on the Velora Watches store at all times. The technologies actually used may depend on the Shopify configuration, installed applications, and services enabled on the website.

7.6 Advertising and Third-Party Tracking

Third-party applications, pixels, tags, social-media integrations, advertising services, or other technologies may place cookies or collect information if such services are enabled on our store.

Shopify explains that merchants may independently choose to use third-party advertising or tracking technologies on their storefronts. Shopify itself does not state that all such advertising cookies are automatically placed on every merchant storefront.

For this reason, the specific third-party technologies used by Velora Watches may change as store functionality, applications, advertising services, analytics tools, or integrations change.

7.7 Managing Cookies

Most web browsers allow you to control, block, or delete cookies through browser settings.

However, disabling or blocking certain cookies may affect:

• Shopping-cart functionality
• Checkout
• Website preferences
• Localization
• Certain website features
• Other parts of the shopping experience

You can manage cookie settings through your browser’s privacy or cookie controls.

08 How We Share Information

Velora Watches does not sell your personal information simply because you visit or purchase from our website.

We may share information with trusted service providers when reasonably necessary to operate our business and provide services.

These providers may be involved in:

• Website hosting and operation
• E-commerce services
• Payment processing
• Order fulfillment
• Shipping and delivery
• Order tracking
• Customer support
• Website analytics
• Security and fraud prevention
• Technical services

These providers may process information according to their own privacy policies and applicable terms.

We may also disclose information when required or permitted by applicable law, including when necessary to comply with legal obligations, protect our rights, prevent fraud, or protect the safety of customers or others.

09 Shopify and Third-Party Services

Shopify

Our online store is operated using Shopify, an e-commerce platform that provides technology used to operate our online storefront and related shopping functionality.

Shopify may process certain information in connection with operating its platform and providing services to merchants and customers. Shopify also describes its use of cookies and similar technologies and provides information about cookies used on merchant storefronts.

Third-Party Applications

Velora Watches may use third-party applications and services for functionality such as:

• Payment processing
• Customer support
• Order tracking
• Product reviews
• Analytics
• Security
• Website functionality

Third-party services may process information according to their own privacy policies and applicable terms.

10 Order Tracking

Velora Watches may provide order-tracking functionality through a third-party tracking service.

When you use order tracking, information such as your following details may be processed by the relevant tracking service to provide tracking functionality:

• Order number
• Tracking number
• Shipping status
• Delivery information

You can use the Track Your Order feature available through our website to check the status of eligible orders.

11 Product Reviews

If you choose to submit a product review, rating, photograph, or other review-related content, certain information associated with your submission may be displayed publicly on our website.

Please avoid including private, sensitive, financial, or other unnecessary personal information in a public review.

Reviews may be handled through third-party review technology used by our store.

12 How We Protect Your Information

Velora Watches takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

You are also responsible for protecting any account credentials or other access information associated with your account.

13 Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on:

• The purpose for which it was collected
• Whether you have an active customer relationship with us
• Order and transaction requirements
• Customer-service needs
• Legal or regulatory requirements
• Dispute resolution
• Fraud prevention
• Legitimate business requirements

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements.

14 Your Privacy Choices

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.

These may include the ability to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Ask questions about how your information is used
• Withdraw certain communications preferences
• Exercise other rights available under applicable privacy laws

Some requests may be subject to legal or operational limitations.

To make a privacy-related request, contact us using the information provided in the Contact Us About Privacy section below.

15 Marketing Communications

Velora Watches may communicate with customers regarding:

• Orders
• Customer service
• Account activity
• Shipping
• Payments
• Returns and refunds
• Other transactional matters

If we send promotional communications where applicable, you may have the option to unsubscribe or otherwise manage your communication preferences.

Unsubscribing from promotional communications does not necessarily stop essential transactional messages relating to orders, payments, shipping, returns, refunds, security, or other necessary service communications.

16 Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

17 Third-Party Websites and Links

Our website may contain links to third-party websites, services, social media platforms, payment providers, tracking services, or other external resources.

If you follow a link to a third-party website, that website may have its own privacy policy and terms.

Velora Watches is not responsible for the privacy practices, security, content, or policies of third-party websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18 Social Media

Velora Watches maintains social media profiles where customers may interact with our brand.

Our social media profiles include:

• Facebook
• Instagram
• TikTok
• YouTube

Interactions with social media platforms may be subject to the privacy policies and terms of those platforms.

When you interact with our social media accounts, information may be processed by the relevant platform according to its own policies.

19 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our website
• Our services
• Our business practices
• Technology
• Third-party services
• Applicable legal requirements

When changes are made, we may update the Last Updated date shown at the beginning of this policy.

We encourage customers to review this Privacy Policy periodically so they remain informed about how information is handled.

20 Contact Us About Privacy

Velora Watches

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Business Address:

Live Chat: Monday–Friday, 8:00 AM–5:00 PM

When contacting us about an order, please provide your order number and the email address associated with your order whenever possible.

21 Related Store Policies

For complete information about your purchase and use of the Velora Watches website, customers should also review our other store policies:

22 Our Privacy Commitment

Velora Watches believes customers should be able to understand how their information is handled.

We aim to:

• Collect information for legitimate business purposes
• Use information responsibly
• Protect information using reasonable security measures
• Provide clear customer-support channels
• Be transparent about our business practices
• Work with service providers where necessary to operate our store
• Respect applicable privacy rights
• Keep this Privacy Policy updated when our practices change

If you have any questions about privacy or how your information is handled, please contact us at support@velorawatches.com.